Privacy Policy

1. Introduction

This policy applies to personal information processed through our website, booking services and associated communication channels. By using the website or submitting a booking request, you acknowledge that you have read and understood this policy.

2. Information We Collect

Booking and contact information

• Your name, telephone number and email address.
• Pickup location, destination, travel date and travel time.
• Number of passengers and selected vehicle.
• Notes or special requests that you choose to provide.
• The content of messages and communications sent to us.

Technical information

We may automatically collect limited technical information such as your IP address, browser and device type, visited pages, visit time, and cookie or analytics data when those services are enabled.

3. How We Use Your Information

We use your personal information to:

• Receive, review, confirm and manage booking requests.
• Contact you about ride details or necessary changes.
• Arrange transportation with an appropriate driver or service provider.
• Send booking confirmations and customer-service messages.
• Respond to questions, complaints and support requests.
• Improve our website, services and customer experience.
• Prevent misuse or fraud and protect our rights.
• Comply with applicable legal and regulatory requirements.

4. How We Share Information

We do not sell your personal information. We may share the minimum information necessary with:

• Drivers or transport partners who will provide the requested ride.
• Hosting, technical-support, analytics and communication providers.
• Government or regulatory authorities when required by law.
• Professional advisers where necessary to protect our legal rights.

We require service providers to use information only for the agreed purposes and to apply appropriate protection measures.

5. WhatsApp and Communications

When you provide your telephone number, we may contact you by telephone, SMS or WhatsApp to send booking confirmations, discuss ride details and provide customer support. Messages may be processed by WhatsApp or our configured communication providers under their own terms and privacy policies.

You may ask us to stop non-essential messages at any time. We may still need to send operational messages required to manage an existing booking.

6. Cookies and Analytics

Our website may use essential cookies to operate the site, remember language preferences and improve performance. We may use analytics tools to understand how the website is used. You can control cookies through your browser settings, although disabling some cookies may affect site functionality.

7. Data Retention

We retain personal information only for as long as necessary to manage bookings, provide services, meet legal or accounting obligations and resolve disputes. When information is no longer required, we securely delete or anonymize it unless a longer retention period is required by law.

8. Data Security

We use reasonable administrative, technical and organizational measures to protect information against unauthorized access, loss, alteration or disclosure. These measures include restricting system access and using appropriate safeguards. However, no electronic transmission or storage method can be guaranteed to be completely secure.

9. Your Data Protection Rights

Subject to applicable law, you may have the right to:

• Be informed about the information we collect and why it is used.
• Request access to your personal information and obtain a copy.
• Request correction or updating of inaccurate information.
• Request destruction of your information where legally permitted.
• Withdraw consent where consent is the basis for processing.
• Submit a complaint to the competent data-protection authority.

To exercise any of these rights, contact us using the details below. We may request reasonable information to verify your identity before acting on a request.

10. International Data Transfers

Some technology or communication providers may process information from locations outside Saudi Arabia. Where this occurs, we take reasonable measures and follow applicable requirements governing cross-border data transfers.

11. Children’s Privacy

Our services are not intended for children to make bookings independently. If you are a minor, a parent or legal guardian should make or authorize the booking. If we learn that a child’s information was collected without an appropriate basis, we will take reasonable steps to delete it.

12. Changes to This Policy

We may update this Privacy Policy when our services or legal requirements change. The revised version will be published on this page with an updated revision date. We encourage you to review this policy periodically.

13. Contact Us